Terms and Conditions

BOOKING CONDITIONS OF CELESTYAL CRUISES S.A. Please read these Terms and Conditions carefully before booking using this website (“Website”). By accessing or using the Website you agree to be legally bound by these terms and conditions. GOVERNING LAW This Website has been designed for the acquisition of products and/or services via the internet (“online”) offered for sale by the company Celestyal Cruises S.A. (“Company”) and it is understood that the sale is concluded in Greece. By accessing this Website you hereby consent and submit that the Courts of Piraeus, Greece will deal with any disputes which may arise between you and us, and that Greek law shall be the applicable law. These Terms and Conditions will form the basis of the agreement between you and all adults and/or minors (under 18 years of age) who form part of your booking. You agree by making this booking to be bound by the Terms and Conditions which are incorporated into your Contract. Use of the Website We reserve the right, at our absolute discretion and without any liability whatsoever, to make changes of any nature whatsoever or corrections and/or alter and/or suspend and/or discontinue any aspect of this Website at any time and for any reason whatsoever without being obliged to provide prior notification. Modifications of any nature whatsoever shall become valid as on their date of publication on the Website. We do not make any express or implied warranties, representations or endorsements whatsoever with regard to this Website or any information, service of product provided through this Website. Users hereby accept that Celestyal Cruises S.A. and/or its servants and/or its agents and/or its associated companies and/or any person and/or entity connected with Louis Group shall not be held liable whatsoever for any loss or damage of any nature whatsoever and howsoever arising out of or in connection with the viewing, use of this Website or its contents whether due to inaccuracy, error, omission or any other cause whatsoever, including without limitation (a) any problems and/or malfunctions arising from the computer, online system, server or the Internet Access Provider and (b) from any responsibility or damage to third parties as the result of the improper use of this site, and whether on the part of Celestyal Cruises S.A. and/or its servants and/or its agents and/or its associated companies and/or any person and/or entity connected with Louis Group. Copyright Trademarks Celestyal Cruises S.A. or its business partners have the copyright in respect of all materials contained in this Website. You may download and/or use the materials contained on this site only for your own private, non-commercial use provided you keep intact all copyright and other proprietary notices. The content may not be copied, reproduced, published, distributed, downloaded, changed, amended, reused, reposted and otherwise used in any form for any other purpose without the express consent of Celestyal Cruises S.A.. The trademarks, logos and all other distinguishing symbols used on this site are registered or unregistered trademarks and therefore are exclusively owned by Celestyal Cruises S.A. and/or entities connected to Louis Group, unless otherwise acknowledged. Celestyal Cruises S.A. owns the intellectual property rights of the entire contents of this Website, including without limitation all text, sound, images and photographic reproductions, logos, videos, maps, the layout, customer reviews, graphic design and software. Celestyal Cruises S.A. takes all reasonable measures to ensure that material contained on this Website is accurate and complete. THESE ARE THE TERMS AND CONDITIONS WHICH WILL APPLY TO YOUR CRUISE. PLEASE READ THEM CAREFULLY AS YOU WILL BE BOUND BY THEM. All cruises featured in the Celestyal Cruises S.A. website are offered for sale by Celestyal Cruises S.A., a company incorporated under the laws of Marshall Islands, Trust Company Complex, Ajeltake Road, Ajeltake Island, P.O. Box 1405, Majuro, Marshall Islands, MH 96960, the “Company”. Reference to “Carrier” in these conditions is a reference to the owners, charterers and/or managers of the vessel at issue . 2. THE CONTRACT 2.1 The contract arising from your on-line booking is between you and the Company and is subject to the Laws of the Greece. By booking a cruise you accept the Booking Conditions and all information on this Website. The Terms and Conditions of Carriage of the Carrier are expressly incorporated into this Contract and you can download them from www.louiscruises.com/coc. 2.2 You are also deemed to have accepted these Booking Conditions on behalf of all those named in the booking form including minors (under 18 years of age) and those with any disability. The Carrier’s Conditions of Carriage are printed in the Passenger Ticket but you may request to see a copy prior to booking. 2.3 The Carrier’s liability for death and/or personal injury and damage to/loss of luggage shall be governed by the Convention relating to the Carriage of Passengers and their Luggage by Sea, adopted at Athens on 13th day of December 1974 and the Protocol thereto adopted as of November 1976 (hereinafter referred to as the “Athens Convention”) or where applicable from 1st January 2013 EU Regulation 392/2009. Liability for loss of or damage to property pursuant to the Athens Convention and EU Regulation 392/2009 is limited. .1 All shore excursions are provided by independent contractors, namely local suppliers who will be subject to local laws, rules, regulations and standards which will form the basis upon which to assess the performance of such services. Where shore excursions are included in the booking, the package shall be regarded as having been performed if local laws and Regulations have been complied with. Such independent contractors do not at any time act as agent or representatives of Celestyal Cruises S.A.. It is hereby clarified that Celestyal Cruises S.A.. does not own or control any such independent contractors, makes no representation of any kind as to their performance and/or their suitability and does not undertake to supervise their activities. It is understood and agreed that any person using such services or activities shall be entering into a contract with the independent contractor and shall deemed to agree and consent that any liability for any death, personal injury, illness, emotional distress, mental suffering or psychological injury to the guest or loss of or damage to property shall be the sole responsibility of the provider of such service or activity. Celestyal Cruises S.A.. shall not be or become liable or responsible in any way for any act or omission of any such provider pertaining to, or arising from or in connection with such services or activities. 2.4.2 It should be noted that both itineraries and timelines of the shore excursions are subject to changes due to either external factors, including without limitation weather conditions, and/or operational requirements of the service providers. Celestyal Cruises S.A.. shall not be or become liable or responsible in any way for any alteration and/or cancellation in respect of the shore excursions. 3. PRICE 3.1 The Cruise Price includes the services and facilities set out in this Website and any further matters specifically agreed at the time of booking. The prices are based on costs as these were in June 29, 2012. No price changes will be made less than 30 days prior to sailing except in cases of a late booking, i.e. less than 30 days prior to sailing. In the event of increases in fuel, price rises due to exchange rate fluctuations, port taxes and services, government taxes, VAT and such like and there might be a surcharge. If the surcharge is higher than 10% of the total invoice amount you will be entitled to cancel the cruise with a full refund of all the money paid or transfer the cruise to a different date within the next 12 months at no amendment charge. You must exercise this option 14 days from the date this is communicated to you. 3.2 Certain costs of your package such as security tax may decrease before your departure in which case we will refund you the difference. 3.3 Prices are charged per person. A single person supplement shall be payable, if following withdrawal or cancellation by other occupants, the Passenger is left as the sole occupant of a cabin, unless the 2nd occupant has been charged with 100% cancellation fee. 4. BOOKING PROCEDURE AND PAYMENT 4.1 You request a booking when you make a reservation on this Website by completing the electronic booking form and pay 20% deposit of the total amount of the fare (the “Deposit”) by submitting your credit card details and authorizing payment from your credit card and clicking the box marked “ACCEPT”. By doing this you warrant that you have read and understood the information and conditions displayed on this Website and accept that your contract is governed by these Booking Conditions and that every person on the booking accepts and is bound by these Booking Conditions as well as the Conditions of Carriage incorporated into these Booking Conditions. You will be deemed to accept the booking on behalf of yourself and the persons whose names appear on the electronic booking form. Your agreement for the booking with Celestyal Cruises S.A.. (the “Contract”) is concluded once the Deposit is received and accepted by the Company. The Contract is evidenced by the invoice confirming your cruise. You will then be provided with a booking reference number. The balance of the full fare is then payable to the Company not less than 30 days prior to sailing or if it is a late booking, full payment must be made as soon as possible after the booking is confirmed. Payment can be made through this Website using your booking reference number to access your booking and effect payment in the same way as you pay for the Deposit or by sending your credit card details and authorizing payment from your credit card for the remaining amount via email to [email protected].(quoting always your booking reference number). You will not be allowed to embark the vessel unless you have paid for your cruise fare in full in accordance with these terms. 4.2 Special offers or (holidays sold on terms more favourable than those set out on this Website), are offered subject to time limits and availability as advised by the Company at its absolute discretion. 4.3 A Passenger making a booking on behalf of other members of his/her party guarantees that s/he has authority to make the booking on behalf of all of the Passengers listed in the booking form and that they will comply with the Booking Conditions. 4.4 The Company does not accept bookings from minors (person under the age of 18). Bookings for minors must be made by their legal guardians and shall be accepted only if the minor travels with at least one of his/her parents or another adult person who undertakes all responsibility for the minor. When a booking includes minors or persons under a disability who are not travelling with their parent or legal guardian then carriage is subject to the Consent and Release Form as well as an Escorts Declaration Form that can be downloaded from www.louiscruises.com being completed and signed at the time of booking and before boarding the vessel accepting responsibility for the minor(s). If your booking includes minors or persons under a disability who are not travelling with their parent or legal guardian you must download and complete the relevant forms and send them by email to [email protected] 4.5 Since the cruise vessels on which Holidays are offered are not equipped for assistance during pregnancy or childbirth, bookings cannot be accepted from Passengers who, at the scheduled date of departure, have entered the 24th week of pregnancy unless a medical certificate of fitness to travel is provided. Your attention is drawn to the section headed “Medical treatment” below and to the Terms and Conditions of Carriage of the Carrier. The Company is not liable and takes no responsibility if the vessel and or the doctor are unable to provide necessary treatment. The doctor on board is not qualified to deliver babies or give pre or post natal treatment. 4.6 The Company reserves the right to offer alternative or supplemental terms to these Conditions for special types of contract (for example, groups or incentive tours). The particular terms agreed in each individual case will apply to the contract concluded in addition to these Conditions. 4.7 Cruises sold online are offered for sale in the Whole World (Greece, Cyprus and Turkey are excluded as different Booking Conditions apply to these territories) and the Contract is concluded in Greece. 4.8 Your Booking will be charged in the following currencies, according to your country of origin: COUNTRY CURRENCY All EU members (except UK) Euro (EUR / €) United Kingdom British pound (GBP / £) All other countries US Dollar (USD / $) 5. ALTERATION BY THE PASSENGER Altering your booking after confirmation is generally not permitted except in special circumstances. Such changes must be notified in writing immediately and a modification charge may be made. 6. CANCELLATION BY THE PASSENGER If for any reason you cancel your cruise you must notify us in writing by recorded delivery at the address set out above. Upon receipt of your instructions we shall issue you with a cancellation invoice and return any money due to you. The following charges will apply: Cancellation fees for individual bookings: 45 days or more prior to sailing: Full Refund 44 - 31 days 20% (deposit) 30 - 16 days 50% 15 – 8 days 75% Under 7 days 100% The above charges are upon cruise fare. Port charges or other charges and/or products, including but not limited to shore excursions, drink packages etc., are fully refunded at any time of cancellation prior sailing. 7. ALTERATION/CANCELLATION BY THE COMPANY 7.1 Cruises in this Website are planned several months in advance and despite efforts to keep to what it is advertised it is sometimes necessary to make changes. The Company reserves the right at any time to alter or cancel any element of the cruise if the Master or the Carrier considers that such alteration or termination is for any reason whatsoever necessary for the good management of the vessel or the Carrier, or for reasons of force majeure which shall include, without limitation, war or threat of war, riots, civil commotions, disasters, acts of God, actual or threatened terrorist activities, natural and nuclear disasters, fire, closure of ports, actual or threatened strikes or any industrial action, or any other event whatsoever outside the control of the Company. The Company shall not be liable for alteration or cancellation as a result of such events which are (i) attributable to a third party unconnected with the provision of the cruise or (ii) which are unforeseen or unavoidable or (iii) are due to unusual and unforeseen circumstances beyond the control of the Company, which could not have been avoided with due care or the Company could not have foreseen or forestalled. 7.2 Where the Company is constrained before the departure to alter significantly an essential term of the contract including the price or cancellation is made prior to sailing, the Company will notify you as soon as possible and give you the following options: (a) A full refund or any monies paid or (b) An alternative cruise of the same or greater value at no extra cost or (c) An alternative cruise of a lower value with a refund of the difference. On receipt of these options you must notify us as soon as possible of your choice. An alternative cruise must be taken at any time within 12 months of the cancelled cruise. 7.3 If after sailing a significant element of the cruise cannot be provided, the Company will make suitable arrangements for the continuation of the cruise and compensate you for any difference in price. If it is not possible to provide a suitable alternative or you reject any alternatives, provided your rejection is reasonable, the Company will provide you with equivalent transport back to the place where the cruise commenced or another place which you agree to and where appropriate, offer you compensation. 7.4 The following are examples of significant alterations: an increase in the price of more than 10% and any alteration of elements that are fundamental to the enjoyment of the Holiday when considered as a whole. In relation to this clause the following are not considered as significant alterations: (i) change of airline carriers, flight timetables and itineraries, provided the departure and arrival dates remain unchanged and the Passenger may embark and disembark the vessel as scheduled; (i) the substitution of the vessel; (iii) the modification of the itinerary of the cruise; (iv) a change of cabin or a change in hotel accommodation, providing that the cabin and/or hotel are in the same or higher category; (vi) changes to the programme of shows and other forms of entertainment on board the vessel. 7.5 If it is necessary for technical, operative or other good reason, the cruise operator and/or the Company may substitute the vessel with another with similar characteristics. The exercise of this right is not a significant alteration as referred to in this clause. 7.6 The Carrier, and, on behalf of the same, the Captain of the vessel, may also modify the itinerary of the cruise for reasons of force majeure, or for reasons of the safety of the vessel or of navigation. The exercise of this right is not a significant alteration as referred to in this clause. 7.7 This list is not exhaustive and does not preclude the Company from treating other events as not being significant alterations. 7.8 The Company is not liable and no compensation is payable where the cruise is cancelled because the number of persons who agree to take it is less than the minimum number required. In those circumstances the Passenger will be informed in writing at least 14 days prior to the commencement of the cruise. 8. TRAVEL INSURANCE You must ensure that you have appropriate travel insurance for the entire duration of your holiday to cover you for cancellation, illness, death or personal injury, medical treatment, damage to and/or loss of luggage, repatriation etc. 9. LIABILITY 9.1 The Company accepts responsibility for providing all the elements of the advertised cruise but if they fail to provide what has been booked the Company is not liable if the reason is due to: (a) Your fault or the fault of anyone named on the booking; (b) the fault of a third party unconnected with this contract; (c) any unusual or unforeseeable circumstance beyond the Company’s control which they could not have avoided even if they exercised all possible care; (d) an event which the Company or any supplier of services, even with all possible care, could not have foreseen or prevented (e) any event defined as a Force Majeure event. 9.2 The Company’s liability is limited to and shall not under any circumstances exceed that of the Carrier under its Terms and Conditions of Carriage. 9.3 The limits of liability and the time for bringing claims pursuant to the Athens Convention are expressly incorporated into these Booking Conditions for the purpose of limiting the amount of Compensation payable by the Company. 9.4 The Athens Convention is an international Convention which governs the carriage of passengers and their luggage by sea as between a Carrier and the passenger. Under the Athens Convention liability for personal injury/death is limited. The Company’s liability is limited to 46,666 SDR’s (Special Drawing Rights) under the Athens Convention where applicable from 1 January, 2013 and/or to 400,000 SDR’s per passenger per incident based on the EU Regulation 392/2009 where applicable. The Company’s liability for loss of or damage to luggage is also limited and the Athens Convention and/or EU Regulation 392/2009 is limited to the amounts specified therein which makes special provision for valuables and specifies the time limits in which to bring a claim. The Athens Convention presumes that luggage has been delivered undamaged to the passenger unless written notice is given: (a) in the case of apparent damage, before or at the time of disembarkation or redelivery; (b) in the case of damage which is not apparent or of loss, within 15 days from the date of disembarkation or re-delivery or from the time when such re-delivery should have taken place. You are precluded from making a double recovery against the Company for any death or personal injury, loss or damage to luggage sustained during the cruise for which a claim has already been brought against another party, including, without limitation, the Carrier. 9.5 In so far as the Company or the Carrier may be liable to a Passenger in respect of claims arising out of carriage by sea, the Company and or the Carrier shall be entitled to all the rights, defence, immunities and limitations available, respectively, to the actual carrier and under the relevant Conventions, and nothing in this Agreement shall be deemed as a surrender thereof. To the extent that any provision in this Agreement is made null and void by the Athens Convention or any legislation compulsorily applicable or is otherwise unenforceable, it shall be void to that extent but not further. 9.6 Notwithstanding anything to the contrary elsewhere in this Agreement, the Company shall not in any circumstances be liable to Passengers or anyone in their party for any loss or anticipated loss of profit, loss of revenue, loss of use, loss of contract or other opportunity nor for any other consequential or indirect loss or damage of a similar nature. For claims not involving personal injury, death or illness or which are not subject to the Conventions referred to above, any liability the Company may incur for the negligent acts and/or omissions of its suppliers shall be limited to a maximum of the price which the Passenger paid for the Contract not including insurance premiums and administration charges. Where this relates to loss of and/or damage to luggage and/or other personal possessions then the Company’s liability will not exceed 600 Euro. The Company will not at any time be liable for any loss of or damage to valuables of any nature. The use of safes on board is not a deposit with the vessel under the Convention or the Regulation. 10. Health 10.1 The Passenger warrants that he and all travelling on the booking are fit to travel. Any Passenger with any medical condition that may affect fitness to travel must submit a physician’s certificate prior to booking. 10.2 The Company, the local Port Authorities and/or the Carrier shall be entitled to administer a Public Health Questionnaire on their own behalf at any time. The Passenger shall supply accurate information regarding any symptoms of illness including but not limited to gastrointestinal illness. In relation to travel by sea and/or by air, the Carrier may deny boarding to any Passenger that it considers in its sole discretion to have symptoms of any viral or bacterial illness including but not limited to Norovirus. Refusal by a Passenger to complete the relevant questionnaire may result in denied boarding. 10.3 Carriers may refuse travel to any Passenger that they consider is unfit for travel, or likely to endanger health or safety or likely to be refused permission to land at any port or render the Carrier liable for maintenance of Port or repatriation. These matters are set out more fully in the Carrier’s Conditions of Carriage. 10.4 Carriers by sea may require the Passenger to remain in his or her cabin for reasons of health and safety. 11. DISABILITY AND SPECIAL REQUIREMENTS 11.1 ‘Disabled Person’ or ‘Person with Reduced Mobility’; means any person whose mobility when using transport is reduced as a result of any physical disability (sensory or locomotor, permanent or temporary), intellectual or psychosocial disability or impairment, or any other cause of disability or impairment or any other cause of disability or impairment or as a result of age, and whose situation needs appropriate attention and adaptation to his/her particular needs for the services made available to all passengers. You are asked to provide full details at the time of booking if you or any passenger travelling in your booking is unwell, infirm, Disabled or has Reduced Mobility. If you/or any person travelling in your booking have any special seating requirements,If You/or any person travelling in your booking need to bring any medical equipment on board. It is your responsibility to notify the Company prior to booking if You or any person in your booking need to have medical equipment on board so that the Company can ensure that the medical equipment can be carried and/or carried safely. If you/or any person travelling in your booking needs to bring a recognised assistance dog on board the vessel. please note that assistance dogs are subject to national regulations. Where the Company considers for the safety and comfort of You/ or any person travelling in your booking that it is strictly necessary it may require a Disabled Person or Persons with Reduced Mobility to be accompanied by another person (if you are not yourself able to provide the assistance required by the Disabled Person or Person with Reduced Mobility) who is capable of providing the assistance required by the Disabled Person or Person with Reduced Mobility. This requirement will be based entirely on the Company assessing Your/ or any person travelling in your booking on the grounds of safety and may vary from vessel to vessel and/or itinerary to itinerary. If You or any person travelling in your booking have any particular conditions, Disability or Reduced Mobility which require personal care or supervision then such personal care or supervision must be organized by You and at the Your expense. The vessel is unable to provide respite services, one-to-one personal care or supervision or any other form of care for physical or psychiatric or other conditions. If after careful assessing your/ or any person travelling in your booking their specific needs and requirements, the Company concludes that you or that person cannot be carried safely and in accordance with applicable safety requirements then the Company can refuse to accept a booking or embarkation of a Disabled Person or Person with Reduced Mobility on the grounds of safety. The Company reserves the right to refuse to carry you or any person travelling who has failed to adequately notify the Company of any Disabilities or needs for assistance in order for the Company to make an informed assessment that You can be carried in a safe or operationally feasible manner on the grounds of safety. If you or the person travelling in your booking do not agree with a decision of the Company then You/they must provide a complaint in writing with all supporting evidence to the Company and the matter will be considered by a Senior Manager. The Company reserves the right to refuse to carry you or any person travelling in your booking who in the opinion of the Company and/or the Carrier is unfit for travel or whose condition may constitute a danger to themselves or others on the Cruise on the grounds of safety. For your safety and comfort , if you or any person in your booking become aware between the date of booking the Package and the date of commencement of the Package that you or they will require special care or assistance as detailed above then you/they are asked to inform the Company immediately so that Company can make an informed assessment whether or not You or any person travelling in your booking requiring such special care or assistance can be carried in a safe or operationally feasible manner. 11.2 The vessels may have a limited number of cabins suitable for mobility reduced persons or disabled persons. Not all areas of the vessels are accessible to disabled persons and/or specifically equipped to offer disabled access. Therefore, all bookings for disabled persons are subject to the availability of suitable accommodation and, if appropriate, subject to the presence of an attendant/companion who is able to assist the disabled person. Those Passengers confined to wheelchairs must furnish their own standard size wheelchair. The Company accepts no obligation to arrange alternative activities on board or on land for disabled Passengers, or any responsibility for the partial or total inability of any disabled Passenger to take advantage of advertised services or activities during the Holiday. 11.3 The Company will do its best to meet passengers’ special needs or requirements, medical, dietary or otherwise but such requests do not form part of the contract and therefore the Company cannot be liable for not providing these. 12 MEDICAL TREATMENT 12.1 You must ensure that you have a fully comprehensive travel health insurance policy covering medical treatment and repatriation. Passengers with medical history or problems are advised to seek advice from their doctor before travelling. 12.2 Whilst medical facilities are provided on board cruise vessels, you must take into account that the ship’s doctor is not a specialist and the ship’s medical centre is not required to and is not equipped to the same standards as a land based hospital but to provide general medical care. Vessels carry medical supplies and equipment in accordance with flag state requirements. Thus, neither the Company nor the Carrier or the doctor shall be liable to the Passenger as a result of any inability to treat any medical condition on board. The Passenger acknowledges that whilst there is a qualified doctor onboard it is the Passenger’s obligation or responsibility to seek medical assistance if necessary during the cruise. 12.3 Before departure, Passengers should seek appropriate advice regarding vaccines or other medicines, or precautions required for the countries they are going to visit. The Passengers must have with them all relevant vaccine certificates. 12.4 In the event of illness or accident Passengers may have to be landed ashore by the Carrier and/or Master for medical treatment. Neither the Company nor the Carrier makes any representations regarding the quality of medical treatment at any port of call or at the place at which the passenger is landed. The Company and the Carrier do not accept any responsibility whatsoever in relation to medical facilities provided ashore. 12.5 Medical facilities and standards vary from port to port. The Company and the Carrier make no representations or warranties in relation to the standard of medical treatment ashore. 13. PASSENGER DUTIES: 13.1 Passengers’ behaviour must not compromise the safety, peace and enjoyment of the cruise by the other Passengers. Passengers must act prudently and follow all instructions issued by the Company and/or Carrier and comply with any administrative or statutory regulations that apply during Holiday. 13.2 Passengers must not bring live animals, firearms and ammunition, explosives, or inflammable, toxic or dangerous substances on board any vessel. 13.3 Passengers shall be liable for any damage suffered by the Company and/or Carrier and/or any supplier of any service that forms part of the Holiday as a result of the Passenger’s failure to comply with this clause. In particular, the Passenger shall be liable for all damage caused to the vessel or to its furnishings and equipment, for injury or loss to other Passengers and third parties, and also for all penalties, fines and expenses attributable to the Passenger that the Company, the Carrier or supplier may be liable to pay to the port, customs, health or other authorities of any country whatsoever. 13.4 The Passenger must provide the Company with all documents and information in his/her possession that may be needed by the Company to exercise a right of subrogation for the Passenger towards third parties that may be liable for any loss suffered by the Passenger. The Passenger is liable to the Company for any prejudice to the right of subrogation caused by failure to comply fully with this clause. 13.5 Passengers must provide the Company with all information it requests to allow it or any suppliers of services that make up the Holiday to fulfill their obligations relating to security. 14. WHAT IS INCLUDED The price of the cruise includes the accommodation, all meals (drinks not included) and on board entertainment. The shore excursions are optional and can be booked online or sold on board the vessel but they are charged separately and do not form part of this contract. 15. TRAVEL DOCUMENTS In order to participate in the cruise a valid passport or identity card of new edition with Latin characters (where it is permitted) is needed. Depending on the countries that you visit a visa may be required and/or you may need to comply with certain health formalities and by making a booking you accept that you have been informed for the relevant procedure and health formalities and the Company bears no responsibility for refusal of the relevant authorities to let you disembark if you have failed to comply with the requirements under this clause. If the Company or the Carrier has to pay a fine in this connection you will be required to reimburse them. 16. COMPLAINTS Any complaints must be made in writing to the Company and sent to the Company’s branch office, 8 Antoniou Ampatielou Street, 18536, Piraeus Greece. 17. JURISDICTION 17.1 Any action, suit or proceedings against the Company or its employees (excluding any action under the Athens Convention which may be brought in any of the courts specified in Article 17 of the Athens Convention) shall, unless the Company expressly agrees otherwise in writing, be brought in the Courts of Piraeus, Greece. 17.2 Other than in respect of death and personal injury, every claim must be notified to the Company in writing within 6 months from the date on which the claim arose, and any action (not subject to the Athens Convention) must be commenced within one year from that date, failing which the Company shall be under no liability to you whatsoever. 18. YOUR FINANCIAL PROTECTION All cruises on this Website are protected under a consumer protection scheme. In the unlikely event of the Company’s insolvency, appropriate measures shall be taken to refund any money you have paid to the Company. 19. DATA PROTECTION LAW 2472/1997 19.1 Information provided to us in connection with your cruise booking will be held by the Company, in accordance with the Data Protection Law 2472/1997 and any amendment thereto, which shall be used for reservations, bookings, ticket issue, and compilation of passenger’s lists, travel insurance purposes and marketing. You may have a copy of the personal information held about you by contacting Company’s branch office in writing at 8 Antoniou Ampatielou Street, 18536, Piraeus, Greece. 19.2 We take the issue of data protection very seriously. So that we may comply with our obligations under Data Protection legislation, you are required to read and agree to the privacy policy before providing us with any information about yourself. Failure to do so is a breach of these terms. 19.3 It is your responsibility to make sure that information which we hold about you is up to date and accurate. Failure to do so will be a breach of these terms 20.. IMPORTANT INFORMATION • Dress Code in the dining rooms: As most of the passengers like to dress up for dinner it is advisable for ladies to wear a dress or long slacks and long trousers with shirt or jacket for men. Please refrain from wearing shorts. • Optional excursions, expenditures of a personal nature, snacks, drinks, medical expenses, port charges and other services are not included in the price of the cruise. • Gratuities are charged directly on your account. They are distributed equally among the crew and concern the services provided by your cabin stewards, dining room staff and maitre d’hotel staff. We therefore recommend that you do not offer any gratuities to individuals. • For the comfort of all our guests, pipes and /or cigars are not to be smoked in cabins, waste convenience areas and public areas on board the ship, except on open decks. Cigarette smoking is allowed only in designated areas in our public rooms. The dining rooms have been declared as non-smoking areas. • The currency on board is the Euro. Foreign exchange facilities are available at the Purser’s office. • Any complaints and/or claims must be reported to the reception on board and the relevant form must be filled in and signed by the passengers before disembarkation. • Transportation of passengers, luggage and effects is subject to all the terms and conditions of the Contract of Carriage (i.e. Passenger Ticket) issued by the Carrier and available for inspection together with the text of the Athens Convention at the Company’s branch office at: Celestyal Cruises S.A., 8 Antoniou Ampatielou Street, 18536, Piraeus, Greece, tel. + 30 210 4583499 and at the Company’s website. The passenger by accepting and/or using and/or travelling under the terms and conditions of the Contract of Carriage accepts all conditions set out there in whether or not the Passenger Ticket has been delivered to him or her or to a third party. • “Carrier” in this “Important Information” means the legal owner, the manager and/or any Charterer of the Vessel. • “Company” in this “Important Information” means Celestyal Cruises S.A., a company duly incorporated and existing under the laws of Marshall Islands. All persons booking a Cruise with the Company should be aware of the applicability of the Passenger’s Bill of Rights, which are available on the Website. 21. If at any time any one or more provisions hereof is or becomes invalid, illegal or unenforceable in any respect under the law of any jurisdiction such provision shall, as to such jurisdiction, be ineffective to the extent necessary without affecting or impairing the validity, legality and enforceability of the remaining provisions hereof in that or any other jurisdiction and of such provision in any other jurisdiction.