Terms and Conditions
Passport Name (International Cruises Only)
Photo ID Name (Domestic cruises only)
It is ESSENTIAL that your first name and surname given to us at the time of booking match your Photo ID. Any correction or alteration to a passenger name after a booking is made will incur amendment fees or a whole new reservation may need to be made which could result in your booking not being confirmed. Please CHECK this invoice carefully and advise us if the names do not match your Photo ID.
Passports & Visas
Valid passports are required for all international fly/cruise and cruise only product. Passports must have at least six months validity after the date of return to Australia. Certain ports of call may require visas prior to departure from Australia or prior to Ship embarkation. Please refer to www.visasdirect.com.au/wwcc or the consulate directly for your individual requirements. Visa requirements and correct travel documents remain the sole responsibility of the traveller. CruiseAway is been operated by Cruiseaway Australia Pty Ltd (in following called “CruiseAway”) and cannot be held liable for any costs arising from rejected Visa applications or denial of entry to any country for any reason. Our staff are unable to offer information regarding travel visas for nationalities other than Australian and NZ.
It is essential to cover yourself against fees and charges should you need to amend or cancel your booking. It is highly recommended and on many cruise lines it is compulsory that adequate travel insurance be purchased from the date of the deposit being made. CruiseAway.com.au recommends Aussietravelcover which provides extensive medical, cancellation, insolvency and luggage cover. You can obtain a quote and issue your own discounted policy here AussieTravelCover.
IMPORTANT: Final payment conditions (Exchange Rates)
Your booking is costed from a currency other than Australian and if the account is not fully paid, you will need to CONTACT YOUR CONSULTANT ON THE DAY PAYMENT IS BEING MADE as all charges are subject to any exchange rate changes. We will re-cost all applicable services at the prevailing exchange rate and issue a new statement of account showing any necessary adjustments.
ID requirements for Domestic cruises
The Terms and Conditions below are to acknowledged by returning the TERMS & CONDITIONS ACKNOWLEGEMENT to the office. CruiseAway.com.au reserves the right to amend and update these terms and conditions at any time without notification.
Deposits and Amendments
DEPOSITS: CruiseAway.com.au requires up to $200 per person deposit in addition to deposit amounts payable to Cruise Lines, Airlines, Hotels etc. All deposits are deducted from final payments and are not an additional charge. All CruiseAway.com.au deposits are NON REFUNDABLE from the time of payment and should be protected by travel insurance.AMENDMENTS: After deposits have been received, amendments to your booking will incur a $50 per person per amendment in addition to any fees charged by suppliers. Where a cruise line releases a promotional fare after you have booked, any transfer of that booking to a promotional fare on the same or new cruise is regarded as a cancellation of the first booking and subject to cancellation penalties. Some cruise lines have strict policies regarding rebooking a cruise on promotional rates.
Credit Card Authorisation
Deposit payments are required at the time of reservation to secure your cabin. By providing your Credit Card details over the phone to the consultant you have accepted the Terms and Conditions of CruiseAway.com.au and the cruise line. A signed copy of the acceptance of Terms and Conditions and Credit Card Authorisation will still be required for our record keeping. Please refer to the acceptance of Terms and Conditions paragraph below.
Credit Card Merchant Charges
CruiseAway.com.au can accept credit card payment for Cruise and Travel arrangements, however charges will apply as follows: Visa, MasterCard, a 1.5% levy is applied. Amex, a 3% levy is applied. CREDIT CARD AUTHORISATION. It is the strict policy of CruiseAway.com.au to obtain the verified signature of the Credit Card holder for each charge to a Credit Card. This can be either a faxed Credit Card authorisation form found below or a separate form obtained from CruiseAway.com.au. Verbal authorisations for urgent payments over the phone may be accepted, please refer to the Urgent Payment Condition.
Fare Changes / Fare Reductions
It’s not uncommon for cruise lines to advertise lower promotional fares which are sometimes not applicable to your reservation. Should you request us to change your booking to a lower fare, we will assist where we can however any fare reduction is at the discretion of the cruise line. New promotional fares can result in loss or reduction of Onboard Credits, Beverage packages or other bonus inclusions.
Cancellation (cruise only)
Cancellation after deposit payment but prior to final payment: CruiseAway.com.au will retain all deposits paid (unless by prior arrangement).
Cancellation once final monies are paid; CruiseAway.com.au will retain 10% of the cruise only fare inclusive of all taxes, port charges and prepaid gratuities. This charge is in addition to any cancellation fees charged by Cruise Lines. In most cases CruiseAway.com.au cancellation conditions and loss of deposits supersede supplier cancellation conditions. Cancellation notification must be received in writing before we can cancel your booking with the Cruise Line.
Cancellation (fly/cruise packages)
Cancellation after deposit payment but prior to final payment: CruiseAway.com.au will retain all deposits paid (unless by prior arrangement). Cancellation once final monies are paid; CruiseAway.com.au will retain 10% of the fly/cruise costing or cruise only fare inclusive of all taxes, port charges and accommodation packages. This charge is in addition to any cancellation fees charged by Cruise Lines and/or airline/hotel/tour operator. In most cases CruiseAway.com.au cancellation conditions and loss of deposits supersede supplier cancellation conditions. Cancellation notification must be received in writing before we can cancel your booking with the Cruise Line.
Travel Insurance Claim Documentation
Where travel insurance has been purchased through CruiseAway.com.au, we will be happy to assist with supporting documentation for your claim without charge. Where you have purchased your Travel Insurance from another source including credit card insurance, we will charge a fee of $250 for providing supporting documentation for your Claim.
Advertised lead-in cruise and fly/cruise packages are subject to airline, hotel and cruise availability at time of booking. Where these lead in packages are not available, the cruise company may offer an alternative grade of cabin for your consideration. We strongly recommend early bookings to avoid disappointment. Pre and post cruise land packages may need to be adjusted to suit flight schedules and availability. No allocations are held with airlines or hotels.
We recommend that you pre-book your shore excursions prior to departure from Australia. Many cruise lines make their shore excursions available online prior to departure. Please check with your travel consultant if your cruise line offers this service, and obtain your cruise reference number so you can access and book online. CruiseAway.com.au is not responsible should any shore excursions be sold out or on waitlist prior to your departure. Cruise lines can release their shore excursions online at any time, so we strongly recommend checking their website regularly, or contact the cruise line concerned for an approximate release date.
Gratuities – Dawn Princess, Sun Princess & Sea Princess
Gratuities (onboard tipping) in the cruise industry is a customary practice to show appreciation for excellent service, however from 25May2011 gratuities will no longer be automatically applied to the cabin account for sailings from Australia only.
On certain cruise and fly/cruise packages; tipping is included in the fare. Where this is not listed under the “package inclusions” we recommend USD8.00 – USD11.00 per passenger per day which will be divided between your cabin steward, dining room waiter and busboy. Please note on certain cruise lines this charge is automatically added to your onboard account – but is still optional.
Smoking Policy P&O Cruises
In the interest of guest’s health, safety and enjoyment during their cruising holiday, smoking is no longer permitted indoors onboard P&O Cruises Australia Vessels, including cabins, suites and private balconies. This change in policy is also in line with Australian standards. Outdoor smoking venues will e published in the daily newsletter onboard your cruise. For further information please call our service agents.
Travel Agents, Family & Friends Offers
From time to time we can offer our special “Agents, Family & Friends” deals from P&O and Princess to our clients. These bookings have extra conditions. Future Cruise Letters from Princess Cruises cannot be applied to these offers.
You may want your cabin to be open to a free upgrade. Please indicate this in writing to your cruise consultant. We will make your cabin “available for upgrade” however there is no guarantee that the upgrade will occur. Upgrades are actioned by the cruise line at their discretion and option – they will not give advance notice that an upgrade will be allocated nor will they accept requests for any particular cabin grade or number. The upgrade system is an automated system – so there is no choice. Once an upgrade has been applied it cannot be reversed and you may find the upgrade cabin location is not to your liking so please give due consideration to requesting this option.
Disclaimer regarding suppliers
CruiseAway.com.au acts as an agent for the service suppliers. As such we are not responsible for the provision of the service or arrangements provided by that supplier. CruiseAway.com.au will not be held liable in any way for any acts, errors, omissions, representations, warranties or negligence by any suppliers. In the event of an issue arising between the traveller/s and the service supplier, we will assist by initiating contact between the parties but will not be party to ongoing communications or negotiations.
Service Provider Conditions
All service providers (Cruise Lines, Airlines, Hotels, Tour Operators etc.) have their own Terms and Conditions. It is the passenger’s responsibility to be aware of them for each service booked. In most cases these can be found on the service providers website or in their brochure. If you have any questions regarding the location of these terms and conditions or their wording, please contact your consultant. CruiseAway.com.au as an agent, has no control over the terms and conditions set down by the service provider.
Airline seating and special meals
We recommend contacting the airlines directly for your seating and special meal requests to ensure that the airline has accurately noted your requirements. Airlines will often advise seat numbers but will not guarantee your seating until final boarding. Passengers are responsible for reconfirming all flights 72 hours prior to flight departure times.
All airfares are subject to change / increase / withdrawal without notice by the airline(s) until paid in full and tickets issued. All airline schedules are also subject amendments and flight cancellation without notice by the airline. Claims for costs as a result of these actions must be made directly to the airline concerned. Worldwide Cruise Centre cannot be held responsible for the actions of an airline. LUGGAGE CHARGES conditions: Some low cost carriers have additional charges not included in the air ticket cost for luggage. These costs are beyond our control and cannot be pre-paid to us as ticketing agents for the airline.
Airline Luggage, Meal, Entertainment Direct Charges
Many airline carriers now charge for all baggage, meals and in-flight entertainment on international flights. These fees and charges CANNOT be collected by the agent in advance. Each carrier and route has variations on prices and requirements. Please ask your consultant for a breakdown of applicable `pay direct’ fees applicable to your booking and how to request and pay these services online.
It is essential to keep all tickets and boarding passes from your trip so that the airline can assist with crediting points that were not collected. Please contact the airline for assistance in redemption of missed points.
Cabin Guarantee / Ships Option
Where your reservation on a particular cruise has been confirmed as a “cabin guarantee” or “ships option” the cruise line is accepting the reservation for that particular grade of accommodation or higher; rather than assigning a specific cabin number. Cabin numbers are confirmed either when your cruise documents are issued, or, upon embarkation with a guarantee you will not be allocated BELOW this grade.
Travel Advice Notices
Please check any Travel Advice Notices issued by the Australian Department of Foreign Affairs and Trade prior to your journey. www.dfat.gov.au/consular/advice or by calling 1300 555 135 www.smarttraveller.gov.au or call 1300 139 281 for updated travel information.
USA Online Travel Authorisation
Please use the ESTA site https://esta.cbp.dhs.gov to issue your online Travel Authorisation for the USA and its territories. A fee will apply. Once this is completed you will be able to enter the USA. Failure to complete this process can result in you being denied boarding on your flight or cruise. CruiseAway.com.au is not responsible for ESTA Visa’s issued on SCAM or illegal websites.
Most cruise lines now produce ECO FRIENDLY ‘eDoc’ cruise tickets and documentation. However you may still wish to have paper documents sent to you in a ticket wallet. We are happy to do this for you on behalf of the cruise line for a small fee. Please indicate in the Condition Acknowledgement if you wish your documents printed and posted to you.v
Electronic Cruise Documentation (eDoc)
Many cruise lines have now moved to eDoc cruise tickets or documentation. This means you may get your documentation as an attachment to an email for you to print or store electronically. As this may be sent to you directly by the cruise line you will not receive a wallet with paper tickets or a ‘cruise booklet’ as in the past. Your online Cruise Registration must be completed before the Cruise Line will release your documents. Failure to complete this will cause delay. Once complete, the cruise line will release your documentation 10-20 days prior to your departure date from Australia. It is unnecessary to chase documents with your cruise consultant prior to this, as all cruise lines issue documentation in ‘departure date’ order. Your cruise consultant or the cruise line will inform you once your documents are issued and ready.
Urgent Payment Conditions
It has become common for cruise lines and airlines to require immediate payment to secure cabins or seats. Under these circumstances we may be required to take your credit card details and CCV number over the phone, charge the credit card and pay the supplier in a very short period of time. This usually means that this payment is non-refundable. Your consultant may require you to email written authorisation to charge your credit card. If this is not possible, by giving the card number over the phone you are accepting our terms and conditions and are authorising payment on behalf of all travellers on your booking. Signed authorisation will still be required after the charge due to our duty of care ensuring you are aware of the terms and conditions.v
IMPORTANT: Final payment conditions (Exchange Rates)
If your booking is costed from a currency other than Australian and the account is not fully paid, you will need to CONTACT YOUR CONSULTANT ON THE DAY PAYMENT IS BEING MADE as all charges are subject to any exchange rate changes. We will re-cost all applicable services at the prevailing exchange rate and issue a new statement of account showing any necessary adjustments.
Condition & Travel Insurance Acknowledgement
The TERMS AND CONDITIONS are to be read in conjunction with the booking conditions of the cruise line, airline or travel supplier with whom CruiseAway.com.au has made your reservation. Payment of your deposit means you have read and accepted the terms and conditions of CruiseAway.com.au and the travel suppliers. Deposit payments will not be accepted until these terms and conditions have been signed and received by CruiseAway.com.au except where urgent payment is required by a supplier (refer to Urgent Payment Conditions).I/we understand and accept the above conditions as set out apply to all travel arrangements made on our behalf by CruiseAway.com.au and have read and understood the recommendations regarding Travel Insurance:
Print Name: _____________________________
Documents / Tickets that require posting or that require a courier to destinations outside of Australia will incur a delivery / postal / courier fee – fee to be advised on application.