These are the terms and conditions (“Terms and Conditions”) under which you book your cruise holiday and travel on any Carnival Cruise Line’ product we sell you. You are bound by these terms and conditions, so it is important you read them carefully. Certain laws such as the Competition and Consumer Act 2010 (Cth) and any applicable state based consumer legislation (from here on known as ‘consumer laws’), are in place for your protection. They are designed to ensure cruise line services are provided with due care and skill and are reasonably fit for a cruise holiday. Many consumer laws cannot legally be excluded or limited. These ‘Terms & Conditions’ do not alter any protection given by such consumer laws. All prices are correct at the time of publication and are quoted in Australian dollars, unless otherwise noted.
2. Cruise Itineraries are not guaranteed.
factors may affect cruise line ability to provide any particular itinerary.
These include weather, mechanical difficulties, civil unrest or other
unforeseen circumstances. The cruise line agrees to use reasonable endeavours
to provide a cruise in accordance with the published schedules and itineraries.
However, cruise line does not guarantee itineraries and they do not form part
of your contract with the cruise line. If the cruise line is unable to operate
in accordance with the published itinerary, the cruise line may in some
circumstances offer you assistance or compensation in accordance with clause
cabin booked represents an individual booking. At time of booking, names as per
passport, dates of birth, postal address and telephone numbers of all
passengers on the booking are required.
4. Your agreement with the cruise line.
first make a payment towards your cruise holiday, you represent that you have
the authority from all passengers on your booking(s), to accept the ‘Terms
& Conditions’ on their behalf. Parents/Legal guardians accept the ‘Terms
& Conditions’ on behalf of their children, including those who travel in a
separate cabin. Once the cruise line has received a payment on a booking, an
agreement on these ‘Terms & Conditions’ becomes effective between all
passengers on the booking(s) and Carnival plc.
Once you have decided on your holiday, the cruise line will need a deposit to secure your booking. If full deposit is not received within the designated period of time, your booking will be automatically cancelled. Depending on the proximity of the sailings or availability of inventory, full deposit or final payment may be required sooner. All guests within a booking must travel on the same fare type. From time to time, the cruise line may release promotional fares that have different payment conditions. Please ensure you check the payment conditions at time of booking. 1-6 day cruises: deposit of $150 is required, final balance due within 75 days of departure. 7-16 day cruises: deposit of $250 is required, final balance due within 75 days of departure. 17+ day cruises: deposit of $400 is required, final balance due within 75 days of departure. Children under 12 years pay 50% of the required deposit. Final payment is due 75 days prior to departure.
6. Travel insurance.
We strongly recommend you purchase appropriate international travel insurance as soon as you pay your deposit. If you do not purchase travel insurance, you will not be able to recover cancellation charges, medical costs, repatriation and other expenses that may arise if things do not go according to plan.
7. Cancellation and refunds.
Reservations will be held until 30 minutes prior to departure. No refunds will be made in the event of "no shows", unused tickets, lost tickets, interruptions, partially used tickets, or cancellations received less than 14 days prior to departure or after the start of the cruise. For cancellation charges related to group bookings, partial ship charters or full ship charters refer to your charter contract or group booking agreement for terms and conditions. The refunds or cancellation charges that will be payable depend on the amount of notice you give us, as follows:
181 days or more
25% of total fare
50% of total fare
14 days or less
100% of total fare
'Total fare' is the total amount payable to cruise line for your booking. Any additional fees charged by airlines due to cancellation, will also be passed onto guests. Please note, promotional fares may have different cancellation and refund conditions. Please ensure you check these at time of booking.
8. Changing your cruise holiday.
We understand that on occasion
you may need to change your travel plans. When that happens, the following
applies. You are entitled to "one free change" to a different cruise
under the following terms:
121 days or more prior to departure
One free change to a different Carnival cruise departing from Australia.
120 days or less prior to departure
Cancellation charges apply
Your fare is determined by the fare type, the number of guests in your stateroom, its location on the ship, the amenities offered, port charges, government taxes and any applicable airfares including taxes and fees. Child fares, where available, only apply when children are the third (3rd) or fourth (4th) guest in a stateroom and are aged under 13 years. Once booked, your fare is only subject to any increased taxes. You will be notified of this before it is added to your fare or to your on board account.
10. Fare changes.
the cruise line will release promotional fares. These can be offered and withdrawn
at any time. If after booking you decide to change to one of these promotional
fares, you will need to cancel your existing booking and our ‘Cancellation
& Refunds’ policy will apply.
11. Stateroom changes.
When making a booking with a specific stateroom number, please advise us or your Travel Agent if you do not want your stateroom changed. This means that you would not be offered a complimentary upgrade to a higher priced category, if one was to become available. Please note that Carnival reserves the right to move you from a previously assigned stateroom for operational reasons, which include and are not limited to the following: when the number of people booked in the stateroom is less than the number of beds in the stateroom, or to accommodate a guest with a special medical condition; disabled guests have priority over staterooms designed for the physically disabled. In addition, when a booking is made and a specific stateroom number is not selected (known as a ‘Guarantee’), the stateroom will be allocated at our discretion in the category booked, or a higher priced category, at a later date, up to departure.
12. Fuel supplement.
Cruise line may elect to impose a fuel supplement at any time, in which case any additional fees will apply to new bookings only. The total price quoted to you at the time of booking will be inclusive of any applicable fuel supplement.
13. Booking changes.
Once you have made your booking, please check your invoice to ensure the details are correct. One original guest from the booking must always remain in the stateroom. If all original guests cancel / are replaced, the booking will be subject to applicable cancellation charges. If a cancelling guest was the only person that qualified the booking for a promotional fare (eg. past guest fare), additional and remaining guests will no longer be entitled to this promotional fare. The booking will revert to a different fare and the remaining guests will need to pay the difference in cost, if any. Changes can only be made up to 72 hours before departure.
14. Minimum age to travel.
Stateroom Age Requirements:
To ensure there is suitable supervision, there needs to be at least one guest 18 years or older in each stateroom. However, to accommodate families cruising together, children may occupy a separate stateroom to their parent/legal guardian, providing one child is 16 years or over.
Minimum Age to Book:
For cruises departing from an Australian port between 1 November and 7 January, any passenger under 19 years of age on the day they board the cruise, must travel in the same stateroom as a responsible adult 19 years or older. In addition, from 8 January to 31 January, there is a limit on the number of passengers under 19 years of age who can travel unaccompanied. Once the limit is reached, a responsible adult 19 years or older must travel in the same stateroom. We can advise you at the time of booking whether the limit applies to your booking. Carnival Cruise Line can waive the responsible adult requirement at its discretion. The responsible adult is accountable for passengers under 19 years of age in their stateroom for the duration of the cruise, and the ‘Rights of the Captain’ will be applied to anyone who displays disruptive behaviour.
15. Children & teenagers.
Parents/Legal guardians are responsible for children and teenagers at all times. If a child or teenager displays dangerous or disruptive behaviour, the ‘Rights of the Captain’ will be applied to both parent/legal guardian and child/teenager. Children’s access to pools and spas may be restricted and adult supervision is required at all times. Guests under the age of 18 are not permitted in child free areas such as Serenity.
16. Children centres.
Centre Attendance Requirements:
Carnival Cruise Line Youth programs provide highly engaging age-appropriate activities for children and teenagers between the ages of 2 and 17 years old. Carnival’s policy is to group children together according to their age. Youth Program age policies are in place so that we can provide participants with age appropriate activities and so they can mingle with children their own age. The age of the child on the day they board the cruise is the age we use for the entire holiday.
For the convenience of our guests, Camp Carnival offers babysitting services for children aged between 12 months to 11 years each evening, from 10:00pm to 1:00am at an additional fee.
17. Requirements to travel.
To ensure that your holiday goes smoothly, prior to your cruise, you must obtain the appropriate documentation to visit each of the destinations on your selected itinerary. Passports, visas, vaccinations and other travel documentation are your responsibility. Without the necessary passport, visas and/or vaccinations, local authorities may deny you boarding, prevent you from going ashore, issue a fine or deny the ship entry into the port. It is also your responsibility to ensure you have all the necessary documentation which permits you to travel. If you do not have all the necessary documentation, you may be denied boarding and no refunds will be given. International Cruises: ror international cruises (cruises that visit a foreign port), passports are required for all guests and must be valid for a minimum of six (6) months beyond the date of the cruise return. In addition, travel on our cruises will not revalidate an Australian or New Zealand re-entry visa.
For domestic cruises (cruises that do not visit a foreign port), a valid passport or government issued photo identification is required (Queensland Proof of Age cards will only be accepted if issued after October 2011). For Australian domestic cruises, a current Medicare card can be used for guests under 18 years of age. For New Zealand domestic cruises, an original or certified copy of the child’s birth certificate or a school pass with photo will be accepted for guests under 18 years of age.
18. Prohibited items.
To ensure a safe and enjoyable holiday for all guests, Carnival prohibits bringing certain items onboard and it will be necessary for our security staff and other parties, such as port and government agencies, to search you and your luggage. You agree to allow such searches. We can deny boarding or disembark any person in possession of any weapons, illicit substances, explosives, incendiary devices, or other dangerous items that are strictly prohibited aboard the ship. Each Guest warrants that no such prohibited articles are contained in any receptacle or container carried or presented as baggage. The Guest will be solely responsible for any and all damage and/or loss caused by his violation of this policy, and no refund of the cruise fare will be issued.
All prohibited items will be discarded at the end of the cruise. You must contact us within three (3) days of disembarking to claim confiscated items which may be returned to you if appropriate. Shipping and handling fees will be the responsibility of the guest. If you do not contact us within this time your item will be destroyed and no compensation will be provided.
Smoking on the ship is prohibited and only allowed in the designated exterior open deck areas. Guests are not allowed to smoke in the stateroom or outside on their balcony. You agree to strictly comply with Carnival’s non-smoking policy. Carnival Cruise Line’s policy strictly prohibits possession and use of recreational or medicinal marijuana and other illegal controlled substances. Any violation of this policy shall, in the sole discretion of Carnival, constitute a material breach of this cruise contract. In the event of such breach, Guest forfeits all rights hereunder, including the right to remain on board. Carnival reserves the right to disembark the Guest(s), at any port, as determined by Carnival. Carnival shall not be liable for any refund or other compensation or damages whatsoever to any Guest disembarked pursuant to this provision, or who disembarks because another Guest is so disembarked. Guest and Carnival further agree that any violation of the non-smoking policy would also cause Carnival to incur damages, including but not limited to, loss of Guest goodwill, revenue, cleaning, maintenance and/or other costs. Guest and Carnival expressly acknowledge the difficulty of ascertaining the amount of such damages, and therefore agree that a reasonable estimate of the damages for any violation of the non-smoking policy is $500. Guest authorizes a charge in this amount as liquidated damages, as well as repatriation expenses (including airfare) against Guest’s on board charge account, without further notice, for any violation of the non-smoking policy.
20. Alcohol & gambling.
Guests are prohibited from bringing alcoholic beverages on board. Carnival are committed to the responsible service of alcohol. There may be times when we consider it appropriate to refuse the service of alcohol to a guest for any reason. Guests must be 18 years or over to purchase or consume alcohol, or gamble on board. Government issued photo identification may be requested (Queensland 'Adult Proof of Age Card' will be accepted, however the older version of Queensland 'Card 18+ will not be accepted). Anyone who attempts to purchase alcohol by using false identification or the Sail & Sign card of a Guest who is eighteen or older will be deemed in violation of this policy. Any Guest eighteen or older who attempts to or purchases alcohol for any guest under eighteen will also be deemed in violation of this policy. Carnival has the right to disembark any guest who violates this policy and as well as any adults traveling with minors who violate this policy or any other shipboard regulation.
Any alcohol purchased in the vessel’s gift shops or at a port of call will be collected by us for safe keeping and will be returned to you on the last day of your cruise. Any uncollected alcohol will be discarded after the cruise and no compensation will be given.
21. Your health.
Carnival care about the health and safety of guests. If you or anyone from your travelling party has a physical disability or medical condition which may require special assistance during the voyage, please advise us at the time of booking; failure to do so may release Carnival from any liability for loss, damages or other compensation arising from or related in any way to such disability or condition . To better assist you, if you have a medical condition that requires medical attention, medication, or special treatment, we may ask you to complete a health questionnaire.
Fitness to Travel & Health Restrictions:
When booking a holiday, you warrant that you and those traveling with you are physically fit to travel at the time of embarkation. If a guest has a condition that cruise line decides may seriously affect the enjoyment, health or safety of themselves or any other person on board, we can refuse or cancel a booking, where necessary. We will give reasonable consideration when reaching this decision and will advise you as soon as possible. As long as you have provided us with a completed health questionnaire with all relevant information about the condition, you will be entitled to a full refund if we cancel your booking on the basis of this condition.
Guests that need assistance should always be accompanied by a carer to help with day to day activities as the crew and medical staff are unable to act as personal carers. Carnival reserves the right to require that any Guest, who is not self-sufficient, travel with a companion who shall take responsibility for any assistance needed during the voyage and in case of emergency.
Guest understands and acknowledges that in addition to the limitations in medical care described in Clause 21 of the cruise ticket contract, prenatal and early infant care, in particular, may require specialised diagnostic facilities and/or treatment that are not obtainable during the cruise on board the ship and/or ashore in ports of call. Therefore, any Guest who has entered, or who will at any time during the cruise enter, the 24th week of estimated gestational age in her pregnancy, agrees not to book a cruise or board the ship.
Accordingly, due to the limitations in medical care, both on board and in various ports of call, women who have entered their 24th week of pregnancy at any time during the time of the cruise will not be allowed to board or sail with the ship. Any pregnant woman who attempts to board the vessel who has entered her 24th week of pregnancy, or who will enter her 24th week of estimated fetal gestational age at any time during the cruise, risks denial of boarding and/or disembarkation without compensation or refund.
22. Onboard Medical Centre.
Each ship has a Medical Centre that is staffed by registered doctors and nurses, who are available during scheduled clinic times to provide medical care for everyone on board. They are also available 24 hours a day, 7 days a week for medical emergencies. Our Medical Centre is only for medical needs arising on board and cannot cater for treatments that you know you will require while on holiday. While at sea or in port the availability of medical care may be limited or delayed; all or part of the cruise may be in areas where medical care and evacuation may not be available.
Medical Liability Limitation:
We are not a healthcare provider and may not be held liable for the sickness, injury or death of any guest arising from any advice, treatment, care, services or any omission by medical staff. These medical providers exercise their own medical judgement and expertise.
23. Onboard medical charges.
All cruises on Carnival ships are outside the scope of Australian Medicare, New Zealand Accident Compensation Corporation (ACC) and private health insurance. Consultations, treatments and medication are charged at private rates and must be paid by you and claimed through your travel insurance.
24. Onboard account.
If credit/debit card method of payment is selected, the total amount of charges incurred by those authorized will be billed to the credit/debit card provided. Once onboard, credit/debit card spending will be authorized with your issuing bank and balance holds may be taken up to the amount of purchases; some banks may hold this for up to 30 days and this will reduce the amount of funds available on your credit/debit card account. The cardholder is responsible for amended charges discovered after the authorized guest(s) disembarks the vessel. Account owners have access to view a current statement of charges via the Sail & Sign Kiosk, Interactive TV System (IATV)(where applicable), or by requesting a printed copy at the Guest Services Desk.
25. Other service providers.
While cruise lines specialises in cruising holidays, you may choose to book other services with cruise line such as shore tours. Carnival can assist you in making these arrangements; however, cruise line acts only as a booking agent. The service providers are solely responsible for the information and service offered and their conditions will apply. Although cruise line responsibility is on board the ship, where cruise lines arranges these services for you, Carnival will assist in addressing any concerns you may have. Any arrangements made with other service providers by or for you are your responsibility and entirely at your own risk.
26. Ship itinerary & changes.
Cruise line will do everything within reason to make sure everything goes according to plan; however, sometimes changes can happen that may affect your holiday experience. This could include weather, mechanical difficulties, civil unrest or any other unforeseen circumstances.
In addition, cruise line may charter all or part of the ship, or remove the ship from service where this becomes necessary. Cruise line may change the itinerary, ship or cancel the cruise due to operational or commercial requirements. Carnival will notify you of these changes as soon as possible. If cruise line is forced to cancel your cruise for any reason prior to departure a full refund will be provided. Since your itinerary is not guaranteed, please do not make any important arrangements or meetings based on the proposed itinerary.
Changes within Cruise Line Control:
Where cruise line makes a significant change to the ports in your itinerary prior to departure and this is due to a circumstance within cruise line control, for example for operational or commercial requirements you will have the choice of: the new itinerary; an alternative cruise of comparable standard, if available; or cancelling the cruise for a full refund of your fare.For the purposes of this clause, 'significant change' means a change to the city of departure or disembarkation, or to the majority (by number) of the other ports in your itinerary.
Changes Outside Cruise Line Control:
If it is necessary to change the itinerary due to safety, maritime law, severe weather, to protect human life or health or other factors outside cruise line control, Carnival will attempt to offer a revised itinerary as close as possible to the original itinerary. Cruise line will not provide any compensation in connection with the revised itinerary unless consumer laws require otherwise.
27. Travel restrictions and right of the captain.
You are responsible for ensuring that no travel restrictions apply to you. If police or any other authority in any jurisdiction notify cruise line of, or cruise line otherwise becomes aware of, any matter that reasonably causes Carnival to believe your presence onboard presents a risk to your own health or safety or the health or safety of other guests and crew, cruise line, or the Captain, may deny you boarding. A full refund will be provided to any guest denied boarding on this basis.
Once the cruise has commenced, if a guest seriously affects the safety, well-being or enjoyment of themselves or any other person onboard, the Captain has the right to confine, sedate or disembark the guest. In such cases, cruise line is not responsible for any expenses including your return home. In addition, you will not be entitled to any refunds. While the Captain will always act reasonably in these circumstances, you accept that the safety, well-being and enjoyment of everyone onboard, comes first.
28. Leaving the cruise early.
You agree to return to the ship not less than 30 minutes before the scheduled departure time. Shipboard and shore side clocks may have different times, but it is Guest’s responsibility to return to the vessel so as not to miss ship’s departure. If you are required, or choose, to leave the cruise for any reason (unless caused by cruise line proven negligence or failure to provide services with due care and skill and that are reasonably fit for purpose), cruise line is not responsible for the cost associated with transporting you to rejoin the ship or return home; Guest is responsible for the cost of the transfer, including but not limited to, governmental fees, visa fees, subsistence, lodging, air fare, launch fare, car hire or agency fees. This also applies if you do not return to the ship in time for sailing after a port visit. If cruise line assists with any costs, you will need to repay cruise line on your return. In addition, you will not be entitled to any refunds.
29. Limitation of liability.
Limitation of liability for Recreational Services Save for liability for significant personal injury caused by Reckless Conduct by cruise line or its servants or agents, cruise line excludes liability for all Excluded Recreational Liabilities arising out of the supply of Recreational Services.
30. Time limits for claims.
In the unlikely event you have reason to take legal action, you agree to use all reasonable efforts to bring the issue to cruise line attention as soon as possible. Where consumer laws and other laws permit cruise line to exclude our liability, cruise line will not be liable for: loss of, or damage to, any luggage or other belongings; sickness, injury or death, unless caused by cruise line proven negligence or failure to provide services with due care and skill and that are reasonably fit for purpose. In addition, cruise line liability will be reduced in proportion to any negligence or fault on your part.
31. Choice of law & jurisdiction.
These terms and conditions must, so far as possible, be interpreted and construed so as not to be invalid, illegal or unenforceable in any respect, but if a provision, on its true interpretations or construction is held to be illegal, invalid or unenforceable:
A. that provision must so far as possible, be read down to the extent that it may be necessary to ensure that it is not illegal, invalid or unenforceable and as may be reasonable in all the circumstances so as to give it a valid operation; or
B. if the provision or part of it cannot effectively be read down, that provision or part of it will be deemed to be void and severable and the remaining provisions of these Booking and Travel Conditions will not in any way be affected or impaired and will continue notwithstanding that illegality, invalidity or unenforceability.
This contract is governed by the laws in force in New South Wales. You agree that any action you bring against cruise line will be brought in New South Wales, Australia. If you have a claim against cruise line, you agree only to bring action against cruise line and not any of its related bodies corporate as defined in the Corporations Act 2001(Cth).
Privacy laws safeguard your personal details.
· During the booking process and your cruise holiday, we ask for personal information about you. By providing this information, you authorise us to handle your personal information in the ways indicated below:
· to collect personal information within the meaning of the Privacy Act 1988 (Cth) about you:
· from any third party making a booking on your behalf for cruise administration purposes;
· if you are travelling as part of a group – from any person in the group for cruise administration purposes;
· from any third party where it is necessary to provide a health service to you (including a medical disembarkation) and you are unable to provide the information directly;
· for security purposes;
· for accident/incident reporting, investigation and management purposes;
Where lawful and reasonably necessary to perform our functions or activities, we may be required to collect sensitive information, including information about health, race and criminal record.
· to disclose your personal information:
· to our service providers, including mailing houses, ticketing companies, marketing agencies, emergency response providers, claims processors and lawyers for the purpose of enabling them to provide relevant services.
· to our customer database service providers which are located in the United States and India
· to related entities within the Carnival group of companies (headquartered in the United States and the United Kingdom with registered branch offices in Australia, New Zealand and Japan) for cruise administration and business operation purposes;
· to your travel agent for cruise administration purposes, including any information relating to travel bans;
· where you book as part of a group – to every guest in your group (excluding credit card details);
· to an emergency contact person you have nominated for emergency management purposes;
· to government departments/agencies/bodies responsible for customs, immigration, ports, quarantine and law enforcement, including police In Australia, New Zealand and each of the ports in your itinerary, for reporting purposes;
Where lawful we may also be required to disclose sensitive information about you to the entities listed above.
· to use and disclose your personal information, and, where lawful, your sensitive information:
· for product research and development purposes, including conducting past guest surveys;
· for sending you information about our products and services, including by email and messaging services such as SMS, and to us contacting you by telephone and fax (you may request to be removed from our contact lists at any time);
· for reporting, assessing, investigating, processing and otherwise managing accidents/incidents, including disclosures to lawyers and insurers;
· for public health and quarantine purposes;
· for medical treatment (including medical disembarkation) purposes, including disclosures to health service providers, medical evacuation assistance companies, hotels, airlines, travel agents and, where you are unable to consent, next of kin.
· where your onboard expenses are charged to someone else’s credit card – to deliver onboard account statements regarding those expenses to the credit card holder;
· where we need to disclose your personal information to someone who is not in Australia – to transfer your personal information outside Australia
· where we need to disclose your health information to someone who is not in New South Wales or to a Commonwealth agency – to transfer your health information outside New South Wales or to the Commonwealth agency;
· in the event that you lodge a complaint or claim about any matter with or in relation to us – to use and disclose your personal information for the purpose of reporting, assessing, investigating, processing, responding to and resolving your complaint or claim, including disclosures to relevant government departments/agencies/bodies, courts/tribunals, your travel agent, any authorised representative acting on your behalf and lawyers. You also authorise us to collect from any third party sensitive information about you within the meaning of the Privacy Act 1988 (Cth), and for any third party to disclose personal information about you to us, for the above-mentioned purpose.
For the safety and security of guests and crew, cruise line uses Closed Circuit Television (CCTV) to monitor and record public areas on board all ships. If necessary, this footage may be viewed by cruise line’s own personnel, advisors and external parties with a relevant interest. Cruise line is not responsible for any consequences arising from the viewing or other use of this footage.
In these terms and conditions:
· "Australian Consumer Law" means schedule 2 of the CCA and any equivalent state or territory legislation;
· "CCA" means the Competition and Consumer Act 2010 (Cth);
· "Consumer Guarantee" means right or guarantees a passenger may have under the Australian Consumer Law or other rights in relation to the supply of goods or services that cannot lawfully be excluded or limited;
· “Consequential Loss” means any loss or damage suffered by a passenger or any other person that is indirect or consequential, including but not limited to loss of revenue, loss of income, loss of business, loss of profits, loss of goodwill or credit, loss of business reputation, loss of use, loss of interest, damage to credit rating or loss or denial of opportunity;
· "Excluded Recreational Liabilities" means liabilities described in section 139(3) of the CCA which, without limitation, includes liability for death, physical or mental injury, or contraction or aggravation of any disease;
· "Reckless Conduct" has the meaning set out in section 139A(5) of the CCA; and
· "Recreational Services" has the meaning set out in section 139A(2) of the CCA.