Please note that due to the current situation with the COVID-19 pandemic, our staff are experiencing high call and email volume. We appreciate your patience when it comes to extended waiting times on calls and delayed responses via email.
If you are following up on a refund or a reimbursement claim, please note that refunds will be processed as a lump sum once we receive the funds back from all suppliers. Please be aware that there will be a delay on top of the usual 8-12 weeks wait time and refunds can take up to 16-20 weeks at this stage. This time frame is unfortunately being pushed out due to the ongoing sheer volume of transactions being processed by all parties.
Do refer to the following for further information on travel bans and restrictions:
In the meantime, if you wish to find the latest information on consumer rights, travel and event cancellations in relation to COVID-19, click here. This will be updated regularly by the Australian Government as new guidance is available.
Thank you for your patience and stay safe!
Your CruiseAway Team
The World Health Organisation characterised COVID-19 as a pandemic as of 12 March 2020 and unfortunately, many cruise lines have made the difficult decision to suspend their operations for a short period of time.
As we continue to face a constantly evolving situation, we would like to express our gratitude whilst we work through the unexpected changes and possible impacts to your travel plans. We will continue to ensure affected guests are informed and the best options are made available to you.
To help you, here are all the latest updates from the cruise lines:
|Royal Caribbean||View updates|
|Celebrity Cruises||View updates|
|MSC Cruises||View updates|
|Princess Cruises||View updates|
|Carnival Cruises||View updates|
|Holland America||View updates|
|Oceania Cruises||View updates|
|Crystal Cruises||View updates|
|Dream Cruises||View updates|
|Regent Seven Seas||View updates|