Cruise Bookings & Terms of Trade

CREDIT CARD PAYMENT CHARGES.　 When Worldwide Cruise Centre can accept credit card payment for Cruise and Travel arrangements, charges will apply as follows: Visa, Mastercard, Bankcard, a 1% levy is applied. American Express, Diners Club, a 3% levy is applied.
CREDIT CARD AUTHORISATION.　 It is the strict policy of Worldwide Cruise Centre to obtain the verified signature of the Credit Card holder for each charge to a Credit Card. This can be　either a faxed Credit Card authorisation form found below　or　a separate form obtained from Worldwide Cruise Centre.　　　　 Verbal authorisation over the phone is not accepted.

DEPOSITS:　 Worldwide Cruise Centre requires a $200　per person deposit　in addition to any　amounts payable to Cruise Lines, Airlines, Hotels etc.　 All deposits are deducted from final payments and are not an additional charge.　 All deposits are NON REFUNDABLE from the time of payment and should be protected by travel insurance.
AMENDMENTS: After deposits have been received, amendment to your booking will incur a $50 per person per amendment fee in addition to any fees charged by suppliers. Where a cruise line releases a promotional fare after you have booked, any transfer of　that booking to a promotional fare on the same or　new cruise is regarded as a cancellation of the first booking and subject to cancellation penalties as determined by the cruise line.

It is ESSENTIAL that your full passport name is given to us at the time of booking.　 Any correction or alteration to a passenger name after　a booking is made will incur amendment fees or a whole new reservation　may need to　be made which could result in your booking not being confirmed.

Valid passports are required for all fly/cruise and cruise only product. Passports must have at least six months validity after the date of return to Australia.　 Certain ports of call may require visas prior to departure.　 For a modest fee,　your consultant　is happy to assist　you with visa requirements and prepare application forms with express service to the Consulates.　 Check with your consultant　regarding fees. Passport and visa requirements remain the responsibility of the traveller.

On many cruise lines it is compulsory that adequate travel insurance be purchased from the date of the deposit being made.　 Worldwide Cruise Centres recommends　Toursafe　Travel Insurance which provides　extensive medical, cancellation, and luggage cover.　 Contact us for further details.

Where travel insurance has been purchased through Worldwide Cruise Centre, we will be happy to assist with supporting documentation for your claim without charge. Where you have purchased your Travel Insurance from another source including credit card insurance, we will charge a fee of $250 for providing supporting documentation for your claim.

Gratuities (tipping)　in the cruise industry is a customary practice to show appreciation for excellent service, and on Pacific Dawn and Pacific Sun, it is completely voluntary.　 For passengers' convenience, P and O will automatically apply a recommended gratuity to　their customers' cruise cash card.　 The automatic gratuity will be AUD10.00 per person per day (aged 13 years and over) for the dining and housekeeping teams.　 Passengers will have the complete discretion to adjust or remove the automatic gratuity based upon the level of service they receive during their cruise.

For your convenience, your gratuities for food service and accommodation staff will　be automatically pre-charged to your shipboard account at AUD10.00 per day for each passenger, including children. 　All gratuities are shared equally among all the Food Service and Accommodation Staff who serve you during your time on board.　 Since tipping remains a very personal matter, P and O offer you the option to adjust the amount of the automated gratuities at any time you wish, simply by contacting the Purser's Reception Desk.　 Bar staff and Salon Spa receive gratuities via the 10% automatically　added to all accounts (excluding cigarettes).　 Gratuities for casino staff remain at your discretion at the time of service.

All USA　Travellers are required to go onto USA Dept of Homeland Security website to　complete visa authorisation and get an authorisation number. The website is

We recommend contacting the airlines directly for your seating and special meal requests to ensure that the airline has accurately noted your requirements.　 Airlines will often advise seat numbers but will not guarantee your seating until final boarding.　 Passenger are responsible for reconfirming all flights 72 hours prior to flight departure times.

The price of crude oil in general and especially kerosene, which continues to remain at a record level; has subsequently　forced many airlines and cruise lines　to implement fuel surcharges.　 These fuel surcharges will remain in force until the crude oil price on the spot markets fall below USD40.00 per barrel on 30 successive days.　
The Fuel and Security surcharges are not included in our costings due to the variations of these surcharges from the　airlines and　cruise lines. 　At time of final payment all airline tickets and cruise fares 　will be recosted with any relevant　surcharges that are applicable at that time.

In the case of cancellation　once final monies are paid;　Worldwide Cruise Centre will charge 10% of the fly/cruise costing or cruise only fare inclusive of all taxes, port charges and accommodation packages.　 This charge is in addition to any cancellation fees charged by Cruise Lines and/or airline/hotel/tour operator.

CABIN NUMBER:　 In many cases cruise lines will allocate you a cabin number at the time of booking or when your　documentation is issued. This cabin number may be shown on your itinerary and also on your cruise documentation, however, this cabin number is never guaranteed by either the cruise line or Worldwide Cruise Centre.　 You may be relocated within the same grade/category by the cruise line at any time up to your embarkation　without notice.　 Please refer to the cruise line brochure　or the　"contract of passage" supplied with your cruise　documentation.

DINING/DINNER SITTING REQUESTS: Dining times are on a request basis only and are made on a first booked basis. Often your selected time will be on request only and waiting confirmation by the cruise line.　 Confirmation of your dining time is given by the cruise line upon embarkation of your cruise.　 Please refer to the cruise lines' terms and conditions in　their brochure.

Governed by local port authorities; port charges and govt fees are subject to currency fluctuation, and are required by law to be costed separately from the cruise fare.　 Airline taxes are also subject to currency fluctuation; and are converted at the exchange rate(s) when final payment is made.　　　　　 The　port charges and airline tax　amounts　are a guide only.

On certain cruise and fly/cruise packages; tipping is included in the fare. Where this is not listed under the "package inclusions" we recommend USD8.00 - USD10.00 per passenger per day which will be divided between your cabin steward, dining room waiter and busboy.　 Please note on certain cruise lines this charge is automatically added to your onboard account - but is still optional.

Where your reservation on a particular cruise has been confirmed as a "cabin guarantee" or "ships option" the cruise line is accepting your reservation for that particular grade of accommodation or higher; rather than assigning a specific cabin number.　 Cabin numbers are confirmed either when your cruise documents are issued, or, upon embarkation with a guarantee you will not be allocated BELOW this grade.

In the interest of guest’s health, safety and enjoyment during their cruising holiday, smoking is no longer permitted indoors onboard P&O Cruises Australia Vessels, including cabins, suites and private balconies. This change in policy is also in line with Australian standards. Outdoor smoking venues will e published in the daily newsletter onboard your cruise. For further information please visit our website at:

Advertised lead-in cruise and fly/cruise packages are subject to airline, hotel and cruise availability at time of booking.　 Where these lead in packages are not available, the cruise company may offer an alternative grade of cabin for your consideration.　 We strongly recommend early bookings to avoid disappointment.　 Pre and post cruise land packages may need to be adjusted to suit flight schedules and availability.　 No allocations are held with airlines or hotels.

All service providers (Cruise Lines, Airlines, Hotels, Tour Operators etc.) have their own Terms and Conditions. 　It is the passengers responsibility to be aware of them for each service booked.　 In most cases these can be found on the service providers website　or in their brochure.　 If you have any questions regarding the location of these terms and conditions or their wording, please contact your consultant.　 Worldwide Cruise Centre, as an agent, has no control over the terms and conditions set down by the service provider.

All airfares are subject to change / increase / withdrawal without notice by the airline(s) until paid in full and tickets issued. All airline schedules are also subject amendments and flight cancellation without notice by the airline.　 Claims for costs as a result of these actions must be made directly　to the airline concerned. Worldwide Cruise Centre cannot be held responsible for the actions of an airline.

Please check any Travel Advice Notices issued by the Australian Department of Foreign Affairs and Trade prior to your journey.
 

It is essential to keep all tickets and boarding passes from your trip so that the airline can assist with crediting points that were not collected. Please contact the airline for assistance in redemption of missed points.

We can arrange these for you, and have your foreign currency and travellers' cheques conveniently available upon collection of your travel documents (which is normally two weeks prior to travel).　 Payment needs to be made the day that the travellers' cheques/monies are ordered from our office.

Please provide the following passport details for each passenger:
 

The above TERMS AND CONDITIONS are to be read in conjunction with the booking conditions of the cruise line, airline or travel supplier with whom Worldwide Cruise Centre has made your reservation. Payment of your deposit means you have read and accepted the terms and conditions of Worldwide cruise centre and the travel suppliers.